Terms and Conditions

• It is compulsory for the user to register on our site or mobile application in order to avail our services. The user is responsible for sharing details like name, email address, contact as well as address information.
• The user should satisfy the minimum age criteria and must be a valid driving license holder that is issued by the regional transport office. There exist a few vehicles which have minimum age criteria of 21 years, and NCRDrive follows that. The company also holds all the rights to refuse membership allowance to any applicant even though he/she fits all the criteria.
• Only the registered members on NCRDrive are entitled to drive the vehicles rented from the company. By signing up for the membership, the user gives the company the authority to verify all the documents submitted as proof by the user.
• Creation of multiple accounts with a single driving license is not permitted by the company. In case the user is found to be a multiple account holder, the company has the right to cancel the membership and any bookings of the concerned user.

• While registering, the user is supposed to upload a scanned image of his/her valid driving license. Documents issued by the Government of India such as the Aadhaar Card, Driving License, Passport, etc. are considered as valid proofs. PAN card is not an acceptable proof.
• The booking holds valid only upon verification of the user. In case the user does not have the original Driving License to show at the pickup point, the booking shall become void and the vehicle's possession won't be granted to the user.
• For security reasons, a photograph of the user as well as their validation documentation shall be taken by the NCRDrive associate as a proof to prevent cases of fraud or theft of any kind. These photographs will only be used for identification purpose by the company and shall not be shared with any third party.

The vehicles issued by the company are meant for personal use only. The rented vehicles cannot be utilized as taxis or for transporting people for any kind of monetary gain. The vehicles can’t be utilized for exhibitions, races, contests, towing, pulling, etc.

The usage of NCRDrive vehicle by the user under the influence of alcohol or any other narcotic substance is strictly prohibited. The user shall not be granted access/ permit to use the vehicle is found to be in the above-stated condition. The fee spent on a booking will be reimbursed and the company might block the member from making further bookings. In case this condition occurs after the vehicle has been rented, the user is responsible for further repercussions, including any third-party damages or involvement of the police.

Weapons, sharp objects, inflammable substances/ objects are not permitted on the vehicle. Also, any object that is deemed as illegal by the Indian Penal code is not allowed as it hampers the stability, performance, and safety of the vehicle. In case the member is found to possess any of the above-stated items, the company holds the right to cancel the booking. In case of any kind of non-compliance, severe actions might be taken by the company.

The usage of NCRDrive vehicles is permitted only in the Republic of India and the usage is subject to all the laws of India. It is the responsibility of the user to ensure that the number of passengers in the vehicle doesn't exceed the maximum capacity. In case of violation of this term, the company is entitled to retain the entire security deposit paid by the user.

Illegal use of the vehicle is not permitted and the company holds the right to report about the same to concerned authorities. Alongside, all the further services shall be terminated for the particular user.

Only the registered users can make a booking via the website or mobile application. It is the responsibility of the users to make the booking well in advance as per their schedule and the company does not guarantee the availability of any particular vehicle at all times. All updates are made in the NCRDrive system dynamically and are reflected in real-time to all the users.

In case any additional charges are levied, it is recommended that the users make the payment via online methods.

Extension for the rental vehicle will be granted only if there is the availability of the vehicle for the requested time extension. The vehicle will be charged normally for the extended duration.

The user must bear all the charges like fines, challans, parking fees, etc. during the rental period.

If the user requests for home delivery or a pickup (including Airport bookings), the associated driver will wait at the venue for a maximum period of 40 minutes. Post that, the member will have to pick the vehicle from the specified company's venue.

Once the verification of identity is complete and the requisite paperwork is done, the user can collect the pre-booked vehicle from the company’s parking space. The calculation of booking time is done from the moment the user gains possession of the keys of the booked vehicle. It is the user's responsibility to check the vehicle thoroughly. In case of damage or malfunction of any kinds, the user should inform the company immediately.

The NCRDrive vehicle should be returned in the same condition as was possessed by the user. In case of any type of soiling issues or damage in the interiors or the exteriors of the vehicle, the user shall be charged for the cleaning or will have to pay a penalty of a maximum of INR 1000.

The company requests the users to check all the features of the vehicle beforehand. In case of any queries, the user can contact the company official at any point. If there is any dissatisfaction from the user's end, he/she should inform the driver at the time of pickup so that an alternative vehicle can be provided. In case of unavailability of an alternative vehicle, the booking charged levied will be reimbursed completely.

At the end of the booking time, the user must return the vehicle keys to the associated NCRDrive employee. Only once the keys are returned, the booking time shall end. Otherwise, the user will be billed accordingly for the booking. Also, the vehicle must be returned to the designated parking space of the company only. In case the user fails to do so, penalty charges will be calculated accordingly.

In case the user reached the drop point before the ride end time, he/she will have to wait for the company employee to arrive to hand over the keys.

The company considers the safety of the passengers using the NCRDrive vehicle as to the topmost priority. A periodic examination of all the NCRDrive vehicles is carried out to ensure that the vehicles match the country’s vehicle safety standards.

NCRDrive expects its users to- a. Wear safety belts/ helmets while using the vehicle. b. A total number of passengers in the vehicle should not exceed the vehicle's maximum capacity. In case the above rules aren’t followed, the users shall be fined for their misconduct with the vehicle.

The company does not hold any responsibility for any accident and/ or injury caused to the passengers due to their personal negligence or misbehavior while driving. In case of an accident, the user must submit the FIR/ NOC copy to the company. The user's driving license shall also be temporarily held to claim the insurance. It shall be returned after a maximum of 30 days, depending on the insurance claim formalities.

The NCRDrive user is responsible for the vehicle during his/her booking time. It is the duty of the user to protect the vehicle from adverse weather conditions and park the vehicle with the required precautions to avoid any mishaps.

In case any theft occurs, the user must inform the company immediately as well as file a complaint at the nearest police station. The user will be responsible in case any wrong or less information is shared while filing the complaint. Also, appropriate legal actions will be taken by the concerned authorities.

Apart from the vehicle, the user must ensure the safety of all the equipment provided with the vehicle. In case of any damage or loss of equipment, the user shall be charged accordingly.

In case a GPS navigation system is present in the vehicle, the user is responsible to carefully handle the equipment and secure it in the glove box. In case of theft or loss of the device, the user shall be charged accordingly by the company.

The user is responsible for the safety of his/her belongings. If any device or personal belonging is left behind by the user and is found during vehicle verification, it shall be returned to the user. However, there is no guarantee for the return of any items of the user.

NCRDrive does not hold any responsibility to reimburse any expenses that are borne by users because of the cancellation of any third party associated plans that are not related with NCRDrive services, vehicle breakdown, damage, accident or any other issues.

The users are entitled to a complete refund in the following cases:

• When the user cancels the booking via website or mobile application. Or, the user The users are entitled to a complete refund in the following cases: can also get in touch with customer care regarding the cancellation of the booking. After deducting the cancellation charges as mentioned below, the remaining amount, if any, is processed to the original payment mode only. The refund gets processed within a period of 7-9 days. a. For cancellations that are made prior to 24 hours of the pickup time, a fee of 50% of the total transaction amount is charged. b. For cancellations within 24 hours of the pickup time, a cancellation fee of 100% of the total transaction is charged. c. For cancellations that are made just 2 hours prior to the pickup time or when the user fails to show up for his/her reservation, the booking is treated under ‘No Show’ and only the security deposit is returned to the user. d. 15% deduction is applicable in case the user fails to provide to a valid driving license and the booking has to be cancelled due to the issue. e. 5% fee is charged if the user makes a booking with a blocked driving license.
• In case the booking needs to be cancelled due to the unavailability of vehicles: a. In case the company is unable to provide the user with a vehicle due to reasons case the booking needs to be cancelled due to the unavailability of vehicles: like damage, accident, service, etc.; a full refund will be processed to the user’s account, that is, to the original payment mode. The refund is processed within 7-9 days.

Reimbursement is provided to the user in the following cases:

• In case of minor repairs, say, refining of the coolant or changing the bulbs (expenses under INR 1000).
• In case the charges for repairs cross over INR 1000, the user must inform the company before initiating the repairs. Else, no reimbursement will be provided.
• A printed receipt must be provided by the user or a handwritten receipt with the user's name on it. Else, no receipt will be considered for reimbursement.
• All the particulars mentioned here are non-exhaustive and the company reserves all the rights to process reimbursement based on verification of claims and internal investigation.

• There are proper checks done on a periodic basis in NCRDrive to ensure that the vehicle is in the best of conditions. NCRDrive expects users to maintain proper cleanliness and hygiene standards. On return, the vehicle should not be soiled.
• Consumption of tobacco or tobacco-based products inside the vehicle is strictly against our norms. Users must ensure that there are no leftover chewing gums, ask, spit marks or any sort of marks inside the vehicle at the time of return.
• Burning any substance is strictly prohibited and can lead to major penalties. Cigarettes, incense sticks, drugs or any other substance should not be burned inside the vehicle.
• In case the users fail to comply with the above-mentioned norms, NCRDrive reserves complete rights to block as well as penalize the users at our own discretion.

• The users are supposed to inform NCRDrive in case of any vehicle breakdown or member failure. NCRDrive will provide a replacement vehicle if the vehicle cannot be repaired. However, this will only be subject to availability within 50 kilometers of radius from any of our pickup points.
• In case the replacement vehicle is not available and the users cannot find any Road Side Assistance (RSA), the users will have to bear the entire expense. These expenses might be for towing, repairs or any other cost. If the breakdown is due to customer fault then the customers will have to pay the entire amount for repair.
• The users are expected to inform our customer team immediately in case of any issues related to a mechanical or electrical failure in the vehicle. In case the issue is within a radius of 50kms from the starting point of the ride, it will be considered as a valid reason and the user will be entitled to a replacement. However, if the issue is brought to attention beyond 50 km radius from the starting point of the ride, it will come under fault of the user. This might be due to negligent, harsh, incorrect use of the vehicle or rash driving. The NCRDrive team will not be entertaining any requests under these circumstances. Serious issues related to clutch, brakes or engine components will only be entertained if brought to notice within 50 km radius of the ride start point.
• This list of breakdown and member failure is non-exhaustive. It is subject to variability in issues which are in any part of the vehicle. NCRDrive holds complete right to reject any claims of reimbursement in such cases.

• The user is responsible for informing the company about the incident which has caused any kind of accident, damage to the vehicle and/ or public property or any injury to any individual(s). Filing a police report in such cases is a mandate
• In case of any such event, the user must provide the following details to the company name, license number, address as well as the name, address and contact number of the witnesses if any. The circumstances pertaining to the incident and the surrounding environment must also be shared in detail with the company. In case of any filing of a lawsuit, the users must provide complete assistance to the authorities with all kinds of investigations.
• The user is held responsible for any kind of violation of the traffic rules. Violation of rules like over speeding, wrong parking, breaking traffic signal, etc. are also included in this category. It is hence the responsibility of the user to pay any kind of penalty or fine levied on the vehicle number. Also, relevant proofs, challan copy, etc. must be submitted to the company.
• In case there is a complete loss or some kind of accident with the vehicle, the user must provide a NOC to the company that is obtained from local RTO, stating that the user was in no way involved or associated with the issue that has occurred.

• In case of any damages, your responsibility is limited to a maximum of Rs 20,000 and any downtime losses, up to a maximum of Rs 10,000. This applies regardless of the nature or terms of the insurance cover that NCRDrive has for the cars.
• Please be aware that this maximum liability policy is designed to safeguard responsible users. However, in cases of irresponsible, unsafe, or negligent usage, there may be discretionary exceptions to this policy. In such situations, the user could be held liable for all damages, regardless of whether company can claim insurance
Examples include:
• Driving under the influence of alcohol/narcotics
• Over speeding ( driving at speed above the set speed limit by NHAI)
• Violating traffic rules or the Motor Vehicles Act
• Allowing someone else to drive the vehicle without booking
• Consequential damage due to continued driving despite abnormalities
• Overloading the car beyond its capacity
• Submitting false information in license or ID proof
• Evidence of extremely reckless Driving

If the estimated damage charges exceed the security deposit, the user will be asked to pay the difference upon returning the car. Failure to pay may result in legal action or reporting to credit bureaus and authorities. Unused hours in case of an accident will not be refunded Please note - Any pre-existing issues with the car noticed by the user after delivery must be reported within the first 100 kilometers or 2 hours of delivery. Later reports will be considered as arising during the user's trip, and relevant charges will apply. Towing and impounding charges in cases of collision or user failure are the user's responsibility. In cases of vehicle mechanical failure, company covers these charges.

Any legal matter should be handled out under the respective jurisdiction. In the case of any legal dispute between NCRDrive and the users, the legal matter must be carried out under the jurisdiction of Delhi NCR, Amritsar, Chandigarh, and Bangalore depending on the starting point of the ride. Moreover, if it extends to a legal matter, the user must pay the attorney fees for NCRDrive and also the cost of legal proceedings as well as appeals. In such cases, the user must ensure that the summons, complaints, documents or any notice reach the company.

In case of any term, covenant, condition or provision of the Agreement is held as invalid or unenforceable due to any reason, the remainder of the provisions will continue in complete effect as if this agreement had been executed with the invalid portion eliminated. Both the parties further agree to substitute for the invalid provision with a valid provision. Along with the user guide, member application, Fee policy, trip process, rate schedule and any applicable form of consent encompasses the complete agreement which is in between the user and NCRDrive. It supersedes every previous understanding along with an agreement that might be in place in the past. In such case, the user acknowledges as well as represents that he or she has not relied on any representation, guarantee, assertion, collateral contract, warranty, or any other assurance, except the ones which are already set out in this agreement, done on behalf of any other group or individual before the execution of this agreement.